FAQ's

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Info@chatfrapparel.com.

I am not in love with my order, can it be returned? What if there is an issue?

Once an order has been sent to production it is sent to the facility and you can no longer edit any details or cancel it.

If the shipment details were incorrect, we are not responsible and will not offer replacements or refunds.

However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Can I cancel my order?
No refunds available unless there is a manufacturing error.

Contact us via Info@chatfrapparel.com  and we will investigate.

I have entered an incorrect address what do I do now?
To initiate a Refund or Returns process, please contact our team at:

<EMAIL ADDRESS> ideally you will create an email which is Info@chatfrapparel.com.

With photographic evidence of issues, your order number and the item/items, and reason for refund/return and we will try to make to make it right.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to Info@chatfrapparel.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.